When you cannot be there, send someone you trust.
There is no category list, because the things that matter are not categories. Write what you need in one sentence, the way you would say it out loud, and name what it is worth to you. Someone claims it at your price, or nobody does.
An example of how one job runs, start to finish, in a single thread.
Three situations this was built for
Not a market study. These are the founder's own, and they are the reason any of this exists.
Someone needs to be with my father today.
Not nursing. Company, and a person who would notice if something were wrong.
My parents have an appointment and should not go alone.
Someone to remember what the doctor said, ask the second question, and get them home.
I am sick in bed and the agreement still has to be signed.
Printed, carried to the tenant, signed, brought back. Today, not next week.
None of these is a skill you can shop for. What you need is a person you can trust, and that has never fitted inside a grid of categories.
How a job runs
Seven steps, one chat thread, no phone calls to a support line.
- Say it in a sentence
The front door is a text box. No categories, no form with twenty fields.
- Name your price
You decide what the job is worth, for the job start to finish, not per hour.
- Someone claims it
HUFA puts it in front of helpers nearby. One accepts at your price, or it stays open.
- Everything runs in one thread
Live chat from the moment it is claimed, so you always know where things stand.
- Read out the PIN
Four digits, yours. The helper cannot start the job without hearing them from you.
- Pay when it is done
Cash on completion today. Online payment is being wired in.
- Rate each other
Both directions, every job. Trust that runs one way is not trust.
What actually works today
HUFA is in early access, so here is the honest state of it rather than a feature grid.
Working now
- Sign in with a code sent to your email
- Describe a job in your own words
- Automatic matching to a nearby helper
- Live chat, both sides, in one thread
- Four digit arrival PIN
- Completion and cash payment
- Ratings in both directions
- One account, requester and helper modes
Being built
- Booking a specific day and time
- Paying online instead of cash
- Push notifications on your phone
- The iPhone app, in Apple review
What we are doing about trust
Said plainly, including the parts that are not finished.
- Right now there is one helper, and it is the founder.
- HUFA opens small on purpose. The first jobs are done by the person who built it, so the standard is set by someone who cannot hide behind a platform.
- The PIN is the door.
- Nobody stands at your parents' door claiming to be from HUFA and gets started without four digits that only you have.
- Police verification comes before helpers do.
- Verification through Seva Sindhu happens before HUFA takes on anyone beyond the founder. Gated communities are starting to ask for it just to let a person in.
- Money moves last.
- Nothing is charged when a job is promised. It is paid when the work is done.
Join the early access list
HUFA is not taking jobs yet. Joining puts you first in line when it opens in your part of the city.
You are on the list.
A real person reads every one of these, and right now that person is the founder. We will call you when HUFA opens in your part of Bangalore.
Because the first conversation is a phone call from a person, not an automated email.
HUFA opens one area at a time. Your pincode is a vote for where it opens next.
So helpers know whether the work is worth their afternoon before anyone is disappointed.
You could be on the other side of this. Helpers set their own hours and see the price before they accept anything.